Orange Sierra Leone Celebrates ISO 9001:2015 Certification

By Feima Sesay

Orange Sierra Leone has on Thursday celebrated its ISO 9001:2015 certification .

The events was attended by staff of the Company, Government Minsters and other personalities at Lagonda Hotel, Aberdeen, in the west of Freetown.

Orange SL becomes the first telecommunication company in Sierra Leone to be certified with the international standard ISO 9001:2015 for quality management systems. ISO 9001 is a globally recognized standard for quality management systems. It helps organizations to improve their performance, meet stakeholders’ needs, especially customers’ expectations, and demonstrate a commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve quality management systems (QMS).

The certification requires QMS policies and procedures necessary to provide products and services to meet our stakeholders’ needs, improve their satisfaction, and put in place effective processes to deliver our services while establishing continual improvement.

The Chief Executive Officer Orange SL, Sekou Amadou Bah, in his statements said Orange has been in Sierra Leone for the past 7 years and had striven for excellence, by making tremendous investment on the quality of its network, investing on the people of Sierra Leone by ensuring they provide quality service in line with the country’s regulations.
Those achievements he said reflected the Company’s unwavering commitment to delivering superior services and standards of quality in the telecommunications industry.
The certification ceremony he said was a validation of their dedication to customers satisfaction, operational efficiency, and their desire for continuous improvement and a testament to the hard work and relentless effort of the entire team, who have embraced the challenge of implementing a robust quality management system to enhance their service delivery.
He added that the certificate issued by an accredited conformity assessment body brought an additional layer of confidence and trust, that the Company is committed to improving the daily lives of the people in SL by providing wonderful and responsible digital solutions in line with international standards and to continuously improve its system of performance and the satisfaction of all our stakeholders, especially our customers.

He said the quality management policy is based on three fundamental commitments to their stakeholders:
To provide the best digital solutions in accordance with their contractual, legal and regulatory commitments.
To also become the undisputed and preferred market leader and to become the employer of the first choice. He said these commitments would be achieved through routine monitoring and with the applicable requirements to meet stakeholders’ satisfaction.
He said the certification would strengthen Orange’s position as a trusted telecoms operator in the telecommunications industry, setting the Company apart from its competitors and assuring customers that their needs are given priority.
Rufina Adjivon Tucker, the project lead and program director of Orange Sierra Leone also stated that the certification signifies Orange Sierra Leone’s commitment to quality standards and proves their drive to always be at their excellent and exemplary best.
Cheikh Diongue Mbaye, the Chief Compliance Officer of Orange Sierra Leone said: “… “This is not just a test of our integrity as a company but a chance to show our dedication to upholding the highest standards through compliance with established international standards”.
The Certification demonstrates Orange Sierra Leone’s commitment to all its stakeholders, especially our customers to establish satisfaction and trust, sound quality control processes, productivity and build a culture of continuous improvement.